PlanBet is committed to offering a safe and fair gaming environment. This page explains how we support responsible gambling, what tools you can use to stay in control, and where to find help if gambling stops being fun. All players must be 18 or older to use our site.
Gambling as Entertainment
Gambling should always be a form of entertainment, not a way to earn money. Never chase losses or play with money you cannot afford to lose. If you feel stressed, anxious, or are using gambling to escape problems, it may be time to take a step back.
Tools to Stay in Control
You can manage your gaming activity using several built-in tools:
- Deposit limits: Set a maximum amount you can deposit over a day, week, or month. The limit applies immediately. If you want to increase it, the change takes effect only after 24 hours. - Loss limits: Choose how much you are willing to lose in a set period. Once reached, you cannot continue playing until the period resets. - Session time limits: Decide how long you can play in one sitting. You will be logged out automatically when the time is up. - Reality checks: Receive pop-up reminders every 30, 60, or 90 minutes showing how long you’ve been playing and your current balance. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. Your account will be suspended during this time, and you cannot log in or place bets. - Self-exclusion: Permanently close your account for a minimum of six months. During this time, you cannot reopen it or register a new one.
All limits and exclusions are enforced across PlanBet’s entire platform. To adjust your settings, go to “My Account” > “Responsible Gaming”.
Warning Signs of Problem Gambling
Ask yourself these questions: – Do you gamble more than you planned? – Have you borrowed money or sold items to fund gambling? – Do you feel restless or irritable when trying to cut down? – Has gambling affected your work, relationships, or health?
If you answered yes to any of these, consider using our tools or speaking to a professional. There is no shame in asking for help.
Getting Help in South Africa
Free, confidential support is available through the National Responsible Gambling Programme (NRGP). They offer counselling, self-exclusion options, and advice for players and families. You can also register on South Africa’s national self-exclusion database managed by the NRGP, which prevents you from accessing licensed gambling sites during your exclusion period.
Protecting Minors
PlanBet does not allow anyone under 18 to open an account. We verify age and identity during registration using official documents. If you share a computer or device with minors, consider installing parental control software like Net Nanny or K9 Web Protection to block access to gambling sites.
Account Rules and Fair Play
Only one account per person is allowed. You must provide accurate personal details and complete identity verification before making your first withdrawal. Bonus offers come with terms: they usually require wagering a certain amount before cashout, apply only to specific games, and expire if not used in time. Abusing bonuses, such as creating multiple accounts or colluding with others, will result in forfeited winnings and possible account closure.
We monitor gameplay for fairness. Using bots, scripts, or third-party software to gain an advantage is prohibited. Chargebacks without valid reason may lead to account suspension.
Privacy and Data Use
We collect personal data including your name, contact details, payment information, and technical logs (like IP address and device type). This is necessary to run your account, prevent fraud, meet legal obligations, and improve our service.
Your data is never sold. It may be shared with payment processors, identity verification partners, and regulators. But only as needed. We keep records for five years as required by law. You have the right to request access to your data, correct errors, delete it (where legally allowed), or object to its use. To exercise these rights, contact our support team.
Cookies on our site fall into three types: essential (needed to run the site), analytics (to understand traffic), and marketing (for personalised ads). You can manage preferences through your browser settings.
All data sent to PlanBet is protected with encryption. Access is limited to authorised staff only.
Complaints and Changes
If you have a dispute about your account or gameplay, contact our support team first. If unresolved, you may escalate the matter to the relevant authority overseeing gambling in South Africa. We will notify all players of major changes to these policies via email or a notice on the website.