This page explains how to contact PlanBet about your account, responsible gambling tools, privacy concerns, or any other issue. It also outlines key policies that affect your use of the site. All information here reflects PlanBet’s commitment to fair, safe, and transparent gaming for players in South Africa.
Responsible Gambling Support
Gambling should be a form of entertainment, not a way to earn money. If you feel it is becoming a problem, PlanBet offers tools to help you stay in control.
You can set deposit limits, loss limits, and session time limits directly from your account settings. Reality checks remind you how long you have been playing. Cooling-off periods let you take a break for 24 hours, 7 days, or 30 days. Self-exclusion removes your access for at least six months. Limits take effect immediately. Requests to raise them are delayed by 24 hours to give you time to reconsider.
Signs of problem gambling include chasing losses, lying about how much you spend, or using gambling to escape stress. These are common and nothing to be ashamed of. Help is available.
In South Africa, you can contact the National Responsible Gambling Programme (NRGP) for free, confidential support. The NRGP runs a national helpline and counselling service. You can also register on the National Gambling Board’s self-exclusion list, which applies across licensed operators in the country.
PlanBet does not allow anyone under 18 to open an account. We verify age during registration. If you share a device with minors, consider installing blocking software like Net Nanny or K9 Web Protection to restrict access.
Account and Game Rules
Only adults aged 18 or older who live in South Africa may register. One person may hold only one account. Duplicate accounts will be closed.
Before you can withdraw winnings, you must complete identity and address verification. This is standard practice to prevent fraud and money laundering. Have a clear copy of your ID and a recent utility bill ready.
Bonuses come with terms. Wagering requirements mean you must play through bonus funds a set number of times before cashing out. Not all games count equally toward this. Bonuses expire if unused within the stated period. There is usually a cap on how much you can win from bonus money. If you try to abuse bonuses, such as by opening multiple accounts or colluding with others, the offer may be voided.
Accounts inactive for 12 months may incur a dormancy fee. We will notify you before this happens.
Fair play is required. Using bots, scripts, or any automated tool is not allowed. Collusion between players or fraudulent chargebacks will lead to account suspension.
If you have a complaint, contact PlanBet first. If it is not resolved within 10 business days, you may escalate it to the relevant South African gambling authority.
We may update our terms. When we do, we will post a notice on the website and, if significant, email you.
Privacy and Data Use
PlanBet collects personal data to run your account securely. This includes your name, contact details, payment information, and technical data like your IP address and device type.
We process this data to provide services, meet legal obligations, prevent fraud, and improve the site. Your data is not sold to third parties.
We share information only where necessary: with payment processors to handle deposits and withdrawals, with identity verification partners during KYC checks, and with regulators if required by law.
Records are kept for five years after account closure, as mandated by South African financial regulations.
You have rights under data protection law. You can ask for a copy of your data, correct errors, request deletion (where no legal reason prevents it), move your data elsewhere, or object to certain uses. To exercise these rights, email PlanBet’s data team.
Cookies are used on the site. Essential cookies keep you logged in and secure. Analytics cookies help us understand site traffic. Marketing cookies show you personalised ads. You can manage preferences via the cookie banner when you first visit, or change them later in your browser settings.
All data sent between your device and PlanBet is encrypted. Access to your information is restricted to staff who need it for their role.
How to Contact Us
If you need help, email [email protected]. Our team responds within 24 hours on weekdays. For urgent issues related to self-exclusion or account security, mark your email “Urgent”.
For independent advice on gambling problems, call the National Responsible Gambling Programme helpline. Their counsellors are trained, impartial, and ready to listen.